Thank you for shopping at instituteofbrainiacs.com. We value your satisfaction and strive to provide the best online learning experience possible. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 1 day from the date of purchase. To be eligible for a return, your course must not have been accessed or downloaded.
Refunds
Once we receive your return request and confirm that the course content has not been accessed, we will notify you of your refund status. If approved, we’ll initiate a refund to your original payment method. Please note that the refund will exclude any transaction fees.
Exchanges
If you would like to exchange your course for a different one, please contact our customer support team within 7 days of purchase. We will provide you with further instructions on how to proceed with the exchange.
Damaged or Defective Items
If you encounter any issues with your course, such as access problems or incorrect content, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and availability.
Return Shipping
If a physical item is involved (e.g., course materials), you will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days after we confirm your return. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We’re here to ensure your experience with us is smooth and enjoyable.